Terms of use

1. Your account

• Provide accurate information and keep it up to date.
• Keep your password private — you are responsible for activity on your account.
• Staff accounts are created by the company and may be used for work only.

2. Bookings

Rooms are subject to availability. A booking is confirmed only after the reservation fee is paid and our office approves it; unpaid or unconfirmed bookings expire automatically. Fees and refunds follow the booking terms shown before payment.

3. Maintenance requests

Describe problems accurately and use the emergency option only for real emergencies. Our team may contact you or enter the room to carry out the work in line with your tenancy agreement.

4. Acceptable use

• Do not misuse the service, try to access other people’s accounts or data, or interfere with how it works.
• Do not upload unlawful, offensive or misleading content.

5. Content you upload

You keep ownership of the photos and voice notes you upload and allow us to use them only to provide the service, for example to handle your request.

6. Suspension and deletion

We may suspend accounts that break these terms. You can delete your account at any time, as explained in the privacy policy: https://smartstep-uae.com/privacy.

7. Liability

We work to keep the service available and accurate, but it is provided as is. To the extent permitted by law, we are not liable for indirect losses resulting from its use.

8. Governing law

These terms are governed by the laws applicable in the United Arab Emirates.

9. Changes

We may update these terms. Continuing to use the service after an update means you accept the new version.