Privacy policy

1. Information we collect

• Account details: your name, phone number, email address (optional) and password, which is stored encrypted.
• A profile photo, if you choose to add one.
• Housing information: rooms you save or book, booking status and, for residents, tenancy details managed by our office.
• Maintenance requests: the room or building, the problem description, photos and voice notes you attach, and the request history.
• For staff accounts: assigned tasks, status updates, completion photos, materials used and the areas you cover.
• Device information: your device push-notification token, device type and basic technical logs (such as IP address and access time) used to keep the service secure.

2. How we use your information

• To create and manage your account and let you sign in.
• To show available rooms, handle bookings and process reservation payments.
• To receive, assign and follow up maintenance and cleaning work.
• To notify you about your bookings, requests and tasks.
• To protect the service, prevent misuse and meet legal and accounting obligations.

We do not sell your personal information and we do not use it for advertising.

3. Device permissions

The app asks for the camera and photos only when you attach a photo, the microphone only when you record a voice note, and notifications so we can alert you about updates. You can refuse or withdraw these permissions at any time from your device settings; only the related feature stops working.

4. Sharing your information

• Our staff and technicians see only what they need to handle your booking or request.
• Service providers that run the service for us: hosting, the payment processor (Stripe) and push-notification services (Apple, Google and Expo). They may use the data only to provide their service.
• Authorities, when the law requires it.

5. How long we keep information

We keep your personal information while your account is active. Records we must keep for legal or accounting reasons, such as contracts, invoices and maintenance history, are kept for the required period but are no longer linked to your name, phone number or email after you delete your account.

6. Security

Passwords are stored encrypted and access to personal information is limited to people who need it for their work. No system is completely secure, so please keep your password private.

7. Your rights and deleting your account

You can view and update your details from your profile at any time.

You can delete your account from the app (Profile › Delete account) or from https://smartstep-uae.com/account/delete. Deleting removes your name, phone number, email, photo, saved rooms, notifications and devices, and you can no longer sign in. Deletion cannot be undone.

8. Children

The service is not intended for anyone under 18 and we do not knowingly collect their information.

9. Changes to this policy

We may update this policy. The date at the top shows the current version, and important changes are announced in the app.